• LANGUAGE ►

FAQ

FAQ

Policies

  • What's included in the price?

    • 1st set of linen and towels
    • Free Breakfast
    • Free Welcome drink
    • Access to our free transfers from the Miami International Airport.
    • Daily housekeeping
    • Wi-Fi in all communal Areas
    • security lockers (must bring your own lock)
    • Access to all communal areas.
  • Is there any curfew?

    You must be kidding... This is Miami Beach!

     

  • Security?

    • 24-hour manned reception
    • Recording security cameras
    •  Security key card for all doors
    •  Security lockers
  • Is there parking?

    Unfortunately if there is one thing Miami beach is lacking is parking. However we are conviniently located on the same block as one of the largest and safest public parking lots in Miami Beach. The cost is $1 per hour or $20 per day. You also have the option to park on the street or on valet parkings nearby.

  • When is check-in and check-out?

    Check-out is anytime before 11 AM.

    Check-in starts at 3 PM or any time after that.

  • Do you offer luggage storage?

    Of course we do. We have a free and safe luggage storage, where you can put your belonings before check-in and after check-out.

  • Is there a minimum age requirement?

    Minimum age to check in is 18

  • Policies:

    • All cancellations and modifications must be done by 2 PM, two days before the date of arrival. Cancellations and modifications can ONLY be done via E-MAIL at reservations@miamirockhostel.com. Failure to cancel or modify within the appropriate time will result in a late cancellation fee of 1 night + tax.
    • In case of "No Show", a one night penalty + tax will be charged per every person in the reservation.
    • We promise to do our best to place groups in the same room but this is not a guaranteed service.
    • ALL guest checking in the hostel must be over the age of 18. No exceptions.
    • Rock hostel is a travelers only hostel (proof of traveling may be requested)
    • All guest must show a valid government issued ID in order to check-in.
    • Taxes are not included in quoted prices.
    • All refunds will be issued to a credit or debit card.
    • Personal alcohol and food are not allowed in the bar/restaurant area.
  • How does the free shuttle work?

     The shuttle does pick ups  from MIA INT Airport 4 times a day. 9:00 am, 12:00 pm, 3:30 pm, & 6:30 pm. Pick-up location is terminal J Door 30 on the second level. The color of the shuttle is white & blue. You do not need a shuttle reservation, just have a confirmation for your stay with us to show the driver as this service is on a first come first serve basis. 

  • Free Transport?

    We offer free transportation from MIA INT Airport 4 times a day. 9:00 am, 12:00 pm, 3:30 pm, & 6:30 pm. Pick-up location is terminal J Door 30 on the second level. 

     

  • How do i get there from miami international airport?

    Public Transportation: Take bus 150 (cost is $2.65) until you reach 13th street and Washington. When you get off walk East until you reach collins and make a left. Our hostel will be across the street.

    Private Shuttle: Go shuttle or Super Shuttle (cost is $21 per person) It is a door to door service.

    Taxi- The price for a taxi should be between $30-$35.

  • How do i get there from fort lauderdale international airport?

    Public Transportation:take bus 1 to Aventura mall where you will switch to bus 120 until you reach 5th and Washington. Walk south down Washington until you reach the hostel on 2nd and Washington Ave.

    Private Shuttle: Go shuttle or Super Shuttle (cost is $21 per person) and it will drop you off at the door f the hostel.

    Taxi: The price for a taxi should be between $70-$80.

  • Do you offer tours?

    We work with all major tour companies in Miami. We can help you book all major attractions in Miami at a discounted price. Wait until you arrive at the hostel and our knowledgeable front desk agents will be able to assist you.

  • What methods of payments are accepted?

    We accept cash, credit, debit, and travelers checks. We take Visa, Master Card, Amex, Discover, and Diners Club.

     

Rock Hostel Miami

Copyright © 2016

1351 Collins Avenue,

Miami Beach, Florida  33139 USA

Tel: (305) 763-8146